Legal
Refund Policy
This page is an AI-assisted draft and is provided as a starting point only. It is not a substitute for professional legal advice. A qualified legal review is recommended before this policy is treated as final.
General approach
AVA SHARMA CONSULTANTS bills for consulting engagements — advisory and delivery work, not off-the-shelf products. Because of this, refund terms are agreed on a per-engagement basis within the scope of work or proposal signed at the start of that engagement, rather than a single fixed policy applying to every project.
General terms, absent a specific engagement agreement
- Work already delivered or hours already spent on a diagnostic, advisory, or delivery phase are non-refundable once that phase has commenced.
- Any portion of a fee paid in advance for work not yet started may be refunded at AVA SHARMA CONSULTANTS' discretion, less any costs already incurred.
- Disputes over an invoice should be raised in writing within 7 days of the invoice date.
What takes precedence
Where a signed proposal, statement of work, or contract specifies different refund terms for a particular engagement, those terms take precedence over this general page.
Contact
Billing questions can be directed via theContact page.